Who we are
Alliance Healthcare UK (AHUK, We) is made up of many different commercial entities (including Alliance Healthcare, Forte Pharma, Alloga UK, Alphega, Skills in Healthcare, OTC Direct, North West Ostomy Supplies and Alcura UK). We’ll let you know which you have a relationship with, when you take out a product or service with us. This policy covers all of these different entities.
You can find out more about us at www.alliance-healthcare.co.uk.
How the law protects you
Your privacy is protected by law. This section explains how that works. Data Protection Law states that we are allowed to use personal information if we have a legitimate reason to do so. This includes sharing it outside AHUK. The law states we must have one or more of these reasons:
Here is a list of the ways that we may use your personal information and the reasons for doing so..
What we use your personal information for:
Groups of Personal Information
We use many different kinds of personal information, and group them together like this.
Type of personal information
Open Data and Public Records
Special types of data
The law and other regulations treat some types of personal information as special. We will only collect and use these types of data if the law allows us to do so:
Any permissions, consents or preferences that you give us. This includes things like how you want us to contact you, whether you get paper statements, or prefer large-print formats.
A number or code given to you by a government to identify who you are, such as a National Insurance number.
Where we collect personal information from
We may collect personal information about you (or your business) from other companies within the Alliance Healthcare UK from you, or from third parties who we use to help us provide our products and services.
Data we collect from you comes from a variety of sources:
Whom we share your personal information with
We may share your personal information with companies within AHUK and certain trusted organisations in accordance with contractual obligations in place with them, including:
We may also share your information with Regulators and other government authorities if required to do so by legal or statutory requirement.
In some situations, we may need to share your personal information with other organisations to provide you with the products or services you have chosen.
If you choose not to give personal information
In some circumstances, it may be required by law, or our terms of contract we have with you, that we collect and process personal information. If you don’t wish to share this information with us, we may not be able to provide you our products or services.
Any data collection that is required will be made clear at the point of collection.
If you consent we may use your personal information to provide you information that we think will be useful to you, or to your business.
The personal information we have for you is made up of what you tell us and data we collect when you use our services, or from third parties we work with.
We analyse this information in order to determine what you may want, need, or what may be of interest to you. This way we are able to work out which products, services and offers may be relevant for you or your business.
You can ask us to stop sending you marketing messages at any time, but we will continue sending you statements, and other important information such as changes to services that you currently use.
We may ask you to confirm your choices and accuracy of our records, if you purchase different products or new services with us in future. We will also ask you to do this if there are changes in the law, regulation, or the structure of our business.
If you change your mind you can update your choices at any time by contacting us using details provided further in this document.
How we protect your personal information
We use a variety of technical and organisational measures to help protect your personal information from unauthorised access, use, disclosure, alteration or destruction consistent with applicable data protection laws.
How long we retain your personal information
We will keep your personal information in accordance with our data retention policy for as long as your relationship with Alliance Healthcare UK continues, or we need to keep your details to manage our relationship with you.
After you stop being a customer or having a commercial relationship with Alliance Healthcare UK, we may keep your data for one of these reasons:
We may keep your data for 10 years or longer for legal, regulatory or technical reasons.
Accessing your personal information
You can access your personal information we hold by writing to us at: firstname.lastname@example.org, or at: Privacy Team, Alliance Healthcare (Distribution) Ltd, 43 Cox Lane, Chessington, KT9 1SN.
Letting us know if your personal information is incorrect
You have the right to question any information we have about you that you think is wrong or incomplete. Please contact us if you want to do this. If you do, we will take reasonable steps to check its accuracy and correct it.
What if you want us to stop using your personal information?
If you disagree with our use of your personal information, you have the right to object to it. This is known as the ‘right to object’ and ‘right to erasure’, or the ‘right to be forgotten’.
Those rights are not absolute and there may be legal or other reasons why we need to keep or process your data. Nevertheless, please tell us if you think that we should not be using it.
We may sometimes be able to restrict the use of your data. This means that it can only be used for certain things, such as legal claims or to exercise legal rights. In this situation, we would not use or share your information in other ways while it is restricted.
You can ask us to restrict the use of your personal information if:
Withdrawing your consent
You can withdraw your consent for us to hold your personal data at any time. Please contact us if you want to do so. We will respect that choice in accordance with our legal obligations.
Changes in law
We will update this notice in order to reflect any changes in law. In some cases, we may contact you to inform you of this fact.
Alliance Healthcare (Distribution) Ltd
43 Cox Lane
Telephone: 020 8391 2323