INDUSTRY NEWS
Covid-19 – Important service changes: Help us to help you during the COVID-19 pandemic
23 March 2020
Important service changes: Help us to help you during the COVID-19 pandemic
At OTC Direct we recognise and embrace our role in providing front line support to you and your patients during the current COVID-19 global pandemic.
We also recognise the incredible efforts you carry out to support UK healthcare and are doing all we can to support your business and maintain a reliable supply chain. Working together to support UK healthcare delivery, we have identified further steps that we will implement with immediate effect to help us to help you.
| Effective from Monday 23 March 2020, we are making the following changes to our service until further notice. Change taking place |
Details of the change and what it means to you |
| 1. Temporary change to Returns – Ordered in Error |
We will not be accepting the return of products which are ordered in error. To minimise the impact of this essential change, please check your orders carefully before transmission. Other returns will not be affected. |
| 2. Temporary change to ordering cut off times |
To support us to continue to supply you as normal, we have made changes to our ordering cut-off times, as follows:
Daily cut-off at 18:00. |
