We are upgrading the IT systems we use to run our OTC Direct service.
To facilitate this upgrade, deliveries that would normally be scheduled on Saturday 28 February will be made on Monday 2 March, when your normal delivery service resumes.
The key changes to your OTC Direct experience will be:
Today, you place your OTC Direct orders by visiting the Forte Website. From Sunday 1 March, you will no longer place your OTC Direct orders via Forte. Instead, you will visit the MyAlliancePro portal, where you can select the OTC Direct tab on your home page to place an order.
Forte members will still have full access to the exclusive member content, MDS Tracker, My Reports, Industry News and internal email system in the usual manner by selecting the Forte icon on MyAlliancePro home page.
Separately, the range of Health and Beauty products available from OTC Direct will be limited from Monday 23 February. We will notify you when the full range returns to OTC Direct later in 2026.
Support information
More information on the changes that you will experience after the system upgrade is available here.
We are hosting virtual workshops via Microsoft Teams where you can learn more about the system changes. To register your interest, please enter your details and select the most suitable date and time using the form here.
Customer support
An experienced team of Customer Service advisors is available to talk to you in more detail about these changes, ensuring you and your team are fully prepared. Simply click on ‘Contact us’ in the top right corner of any portal screen or call 0800 169 2305 (select option 2).
Thank you for your cooperation and continued business with OTC Direct.
